*Before posting in the Help
Group, make sure you've checked this FAQ to see if your problem is
addressed. If it is and you've followed the troubleshooting steps
provided, make sure to indicate this when posting your question by
saying "I've read the FAQ question titled [insert issue] and have done
the troubleshooting steps...BUT I'm still having a problem."
Letting
the Google Calendar Guide and other members know that you've already
seen the help content in the FAQ will allow your post to be addressed
in more detail.
Errors and Access Issues
When loading Google Calendar, I see a blank screen or blue box covering my calendar grid.
This
issue usually occurs when the cache files in your browser have become
corrupted. Another possible explanation would be that you're using an
unsupported browser. To quickly check that you're using a supported
browser, visit Which browsers does Google Calendar support?
To resolve this problem, check out the info in our Help Center article Why am I receiving a corrupted screen on Google Calendar? Alternatively, the FAQ question just below this one pertains to the
same underlying issue and has a brief breakdown of the necessary
troubleshooting steps.
After I sign in, I'm redirected to a Help Center page that says "Loading Issue - Corrupted Calendar Page."
If you sign in to your Google Calendar and are automatically sent to the Help Center article Loading Issue - Corrupted Calendar Page,
you'll need to follow the troubleshooting steps listed there in order
to resolve the issue. A quick laundry list of the troubleshooting steps
are:
1. Clear cache. Directions at How do I clear my cache?
2. Make sure Javascript is enabled in your browser. Detailed steps at How do I enable Javascript?
3. Disable any ad blocking extensions or add http://www.google.com/calendar to the whitelist.
If
none of these work, most users are able to avoid the issue by signing
in to Google Calendar at the HTTPS site, https://www.google.com/calendar
If you're accessing Calendar via your Gmail inbox or iGoogle page and are
experiencing the corrupted screen issue, try holding down the Shift key
and press refresh to force a re-download. This should hopefully resolve
the problem.
I'm receiving an error message when using Google Calendar.
Most
error messages shown by Google Calendar are temporary and are displayed
when your computer or Calendar is having connectivity problems. To fix
the problem, try these steps:
- Refresh your browser by pressing Ctrl and F5 simultaneously on your keyboard.
- Sign out of Google Calendar, and then sign back in. Repeat this step several times, if necessary.
- Clear your browser’s cache. For instructions, please visit How do I clear my cache?
- If the problem persists for more than few hours, disable any internet
security software, browser extensions or ad blocking software you have
to see if this resolves the problem. After adjusting your software
settings, you may need to clear your browser’s cache several times to
enable the change.
- Try a different browser or another computer.
-
If you're using any third party sync software, you'll want to try
disabling it to see if the error message continues to be displayed when
using Google Calendar.
The above info can also be found in our Help Center at I'm seeing an "Oops..." or "Failed to..." error. Help!
Why am I seeing the message "Oops. A calendar already exists..." when I access Google Calendar?
If
you've recently signed up for Google Apps with the same email address
associated with your Google Calendar, you'll be redirected to an error
message page when accessing http://www.google.com/calendar
It's
not possible to have a Google Apps Account and a non-hosted Google
Account both using the same email address. Don't fret though, your
non-hosted Google Calendar hasn't disappeared forever. You'll just need
to make some changes in order to access your Google Calendar.
To
gain access to your non-hosted Google Calendar, go to
the Google Apps for Administrators Help Center here and follow
the steps to change the email address associated with your Google
Account to something not containing your domain name or an existing Google Account. Once you've
changed the email address, you should be able to access both your
Google Apps Calendar and your non-hosted Google Calendar normally.
Trouble seeing events or calendars
My calendar and/or events are gone!
For more details on how to
troubleshoot and respond to these issues, please see the following
posts from the Google Calendar Guide:
http://groups.google.com/group/google-calendar-help-bugs/msg/c7a9aae4d06c2259
http://groups.google.com/group/google-calendar-help-bugs/msg/aed1f08e43aa3f0f
Sharing Issues
I'm sharing with someone but they can't see my calendar.
If you're having trouble sharing a calendar successfully, you can usually resolve this by un-sharing and re-sharing the calendar in question. First, remove the individual who is having trouble accessing your
calendar by following these steps:
1. In the calendar list on the left, click on the down-arrow next to
the appropriate calendar and select "Share this calendar."
2. Click on the trash-can icon to the right of the person you wish to
remove.
3. Click "Save."
Then, share your calendar again:
1. In the calendar list on the left, click on the down-arrow next to
the appropriate calendar and select "Share this calendar."
2. Enter the email address of the user with whom you'd like to share
your calendar.
3. From the drop-down menu, select the desired level of permission,
then click "Add Person."
4. Click "Save."
After you have made these changes to your settings, please ask your
friend to sign in to Google Calendar (or refresh the page if they're
already signed in). At this time they should be able to view all of the
calendars to which they have access.
SMS, Mobile, and Notification Issues
I'm not receiving a verification code.
If you're receiving an error message when you request a verification
code, please note that there's a limit to the number of verification
code requests you can submit in one day. If you feel that you've
exceeded this limit, please wait 24 hours and try again.
If you didn't see an error message, but you haven't received a
verification code, here are the 3 most common causes of this issue
and solutions:
- Our service was temporarily unavailable. To resolve this, please try activating the SMS feature of Google
Calendar again.
- You've ported your mobile phone number. If you've just switched mobile providers while keeping the same phone
number (i.e. you've ported your number), Google Calendar's SMS feature
might not work immediately. Please wait for a few weeks and try again.
- Your provider blocked shortcodes. It's possible your mobile provider might have inadvertently blocked you from
receiving SMS messages from services that use shortcodes. Please
contact your carrier and ask them to unblock messages from Google
(48368).
I receive an "Invalid Operator" error when trying to request a verification code.
If you're receiving an error message similar to "Invalid Operator," please follow the steps below to resolve this:
1. Set your 'Country' settings to the United States.
2. Select any carrier from the 'Carrier' drop-down menu.
3. Save your settings.
4. Return to the SMS settings page and change your information back to your accurate settings.
5. Save your settings one more time.
I'm not receiving reminders.
If you've noticed that your event reminders haven't been
working, un-checking and re-checking the appropriate notification
fields may resolve this issue. To do so, please follow these steps:
1. In the calendar list on the left, click the down-arrow button next
to the appropriate calendar, then select "Notifications."
(Alternatively, click on "Manage calendars" at the bottom of the
calendar list, then click the appropriate "Notifications" link.)
2. Choose your desired notification method(s): "Email," "SMS," or "Pop-Up."
3. Click on "Save."
4. Go back to the "Notifications" settings page.
5. Re-select and re-check the appropriate notification options.
6. Click on "Save."
For SMS-specific reminder issues, please try re-registering your phone. To do so, please follow these steps:
1. Go to "Settings" > "Mobile Setup."
2. Clear the "Phone number" and "Verification code" fields, then click on "Save."
3. Go back to "Settings" > "Mobile Setup," then enter your mobile phone number again and click on "Send Verification Code".
4. After receiving the verification code, enter it in the "Verification Code" section.
5. Click on "Finish setup," then "Save."
For email-specific reminder issues, make sure to check your email
client's spam inbox (yep, even Gmail). If calendar notifications are
caught by your spam filter, you'll want to add
calendar-notification@google.com to your filter's white
list.
I'm having trouble with Google Sync for Blackberry.
For troubleshooting tips related to Google Sync, visit the Google Mobile Help Center.
To discuss this feature with other Google Sync users, check out the Google Mobile Help Group.
Issues with Google Calendar for mobile devices.
If you’re having trouble accessing Google Calendar on your mobile
device, please make sure your mobile device meets these minimum
requirements:
- Your phone's web browser must be XHTML compliant.
To determine whether your browser is compatible, please point it to http://www.google.com/xhtml and perform a search. If it doesn't work, your browser may not be XHTML compliant.
- Your phone's web browser must have cookies enabled.
The setting for cookies is usually located in your phone's browser settings.
- Your mobile phone network must allow cookies and secure SSL traffic.
Please contact your mobile provider to determine if they allow cookies and secure SSL traffic on their network.
If your mobile phone meets all these requirements, please try accessing Google Calendar for mobile via http://www.google.com/calendar/m
Why are my notifications coming early?
If
you've noticed that your notifications are coming the day before the
event begins, it's likely that the event is an All Day event. Reminders
for All Day events are based on 5:00 pm the day before the
event (according to your current time zone). So, if you choose to
receive your reminder 10 minutes before your All Day event on August
24th, you'll be reminded on August 23rd at 4:50 pm.
Import/Export/Feed
I'm trying to import a CSV file but receive the error "Oops, we're sorry, Google Calendar is temporarily unavailable."
This error message displays to indicate that your CSV
file isn't formatted correctly. The team is aware that the text of this
message seems to imply a server issue or some other kind of
connectivity problem and we're looking into modifying this error to
better reflect the reason it's displaying.
To import your file properly, you'll want to manually edit it to match
the proper CSV file format. The team can't provide support to help manually
edit but encourage you to check out our Help Center articles below:
http://www.google.com/support/calendar/bin/answer.py?answer=45656
http://www.google.com/support/calendar/bin/answer.py?answer=45654
If you'd like additional resources on proper CSV file formatting, you
may want to search the Help Group for posts or perform a Google Web
Search.
Event and Calendar Publishing
My embedded calendar isn’t displaying properly on my site.
If you’ve inserted your embedded calendar’s iFrame code into your site
but the calendar frame or events aren’t displaying correctly, it’s
possible that your browser is interfering with the code you're using to
show and hide your calendar. To resolve this issue, please ensure that
the iFrame code (or any of its parent elements) doesn't have a style
attribute "display: none." Instead, try setting the width and height of
the element to 0 if you're interested in hiding the calendar upon
loading the page.
I'm trying to embed multiple calendars but am receiving an error message.
If you're embedding multiple calendars but are seeing the error message
"Events from one or more calendars could not be shown here because you
do not have the permission to view them," it may be because one or more
of the selected calendars is private. Keep in mind that it's not
possible to display a private calendar and a public calendar in the
same embeddable calendar.
If you'd like to embed multiple calendars, you'll need to make them all
public by following the steps at
http://www.google.com/support/calendar/bin/answer.py?answer=41207. Once
you've made your calendars public, you'll be able to embed them by
following the steps at
http://www.google.com/support/calendar/bin/answer.py?answer=37083
Other Issues
Why does it show +1, +2 on my events when in Month view? How do I make this go away?
This is actually expected behavior
for how Google Calendar deals with many events in one day.
If
your calendar contains a lot of events and you're using Month view, you
may see a +1, +2, or another number to indicate events that can't be
displayed because of space constraints. This may also happen if your
browser is minimized or you're using a small screen.
To
resolve this, try maximizing your browser window, making your browser's
font a smaller size, or using a different calendar view.
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